By Satoko Omata | 10 July, 2018
TODAY, customers expect more from their banks – who are slow to deliver new products, services, and experiences as a result of their legacy systems and archaic processes.
However, those that truly want to meet and exceed expectations (and snatch up a bigger share of the market), there are a few lessons they can learn from fintechs.
By partnering with fintechs, banks would have access to new services that help deliver better offerings to customers, at cheaper rates.
At the Wild Digital conference on Wednesday, panelists at a discussion observed that of all the industries, those dealing with money-based investments have been the least changed by technology.
The panel featured Richard Eldridge, Co-founder and CEO of Lenddo EFL; Ashley Koh, Senior Vice President and General Manager of Send, Matchmove; Michele Ferrario, Co-Founder and CEO of StashAway; and Gan Pooi Chan (PC), Country Director GoBear.